Privacy Policy

1. Introduction

RANA G LTD ("we", "us", "our") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website or services.

We are registered as a data controller with the Information Commissioner's Office (ICO) and comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We may collect and process the following types of personal information:

Information you provide:

• Name and contact details (email address, phone number, postal address)
• Property details relevant to your project
• Communication records (emails, enquiries, feedback)
• Payment information for invoicing purposes
• Any other information you choose to provide

Information collected automatically:

• IP address and browser information
• Device information
• Website usage data through cookies (see our Cookie Policy)

3. How We Use Your Information

We use your personal information for the following purposes:

• To provide quotes and respond to enquiries
• To deliver our construction services
• To communicate with you about your project
• To process payments and maintain financial records
• To comply with legal and regulatory obligations
• To improve our website and services
• To send relevant updates about our services (with your consent)

4. Legal Basis for Processing

We process your personal data on the following legal bases:

• Contract: To fulfil our contractual obligations to you
• Legitimate interests: For business purposes such as improving our services
• Legal obligation: To comply with applicable laws and regulations
• Consent: For marketing communications (you can withdraw consent at any time)

5. Data Sharing

We do not sell your personal information. We may share your data with:

• Subcontractors and suppliers directly involved in your project
• Professional advisors (accountants, legal advisors)
• Regulatory authorities when required by law
• Third-party service providers who help us operate our business (e.g., IT support, hosting)

All third parties are required to maintain the confidentiality and security of your personal data.

6. Data Retention

We retain your personal data only for as long as necessary:

• Client records: 7 years from completion of work (for legal and tax purposes)
• Enquiries: 2 years if no contract is formed
• Marketing preferences: Until you withdraw consent
• Website analytics: 26 months

7. Your Rights

Under UK GDPR, you have the following rights:

• Right of access: Request a copy of your personal data
• Right to rectification: Request correction of inaccurate data
• Right to erasure: Request deletion of your data (subject to legal obligations)
• Right to restrict processing: Request limitation of data processing
• Right to data portability: Receive your data in a portable format
• Right to object: Object to certain types of processing
• Rights related to automated decision-making: Not to be subject to automated decisions

To exercise any of these rights, please contact us at admin@ranag.co.uk.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. This includes:

• Secure storage of electronic and physical records
• Limited access to personal data on a need-to-know basis
• Regular review of our security practices
• SSL encryption on our website

9. International Transfers

Your personal data is primarily processed within the United Kingdom. If we need to transfer data outside the UK, we will ensure appropriate safeguards are in place in accordance with UK GDPR requirements.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

11. Complaints

If you have concerns about how we handle your personal data, please contact us first. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO):

12. Contact Us

For any questions about this Privacy Policy or our data practices, please contact: